Refund policy

Coffee is a perishable product and roasted to order, so we're unable to accept returns on your coffee order. However, we want you to be happy with your purchase!

Brewing items, merchandise etc can be returned but must be un-opened and in a resell-able condition 

If there was an error with your order, or if you are dissatisfied with your coffee/products in any way, please don’t hesitate to reach out to us within 30 days of purchase by emailing us at hello@hipostcoffee.co.uk - we may be able to offer you an exchange or recommend another product that suits you better.

Damage, loss in transit and shortages

The Company will, when the price quoted includes delivery, repair, replace or credit (at the Company's discretion)

goods damaged in transit, provided that the Company receives written notice of such damage within three days of delivery. Goods should be checked upon receipt against the delivery note or invoice with the goods and if received in a

damaged or unsatisfactory condition must be signed for as such. No credit will be given for goods signed for “in good condition” or “unexamined”.